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New phone cancellation

Y36
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I have just ordered a new phone but ive seen a better deal for the Iphone 7 so would like to cancel this and order the iphoine 7 instead, is this possible?

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Cleoriff
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Cleoriff
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MI5
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@Y36 You cannot just "cancel" the order I'm afraid.

With O2 you have to jump through a few hoops....

First you have to accept delivery of the current order, then swap under the 14 day change of mind policy which involves you returning the phone you have just received and then starting over with a different device.

https://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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TallTrees
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Remember to take photos of everything and notes of everything and get return posting signed for receipts etc., when sending the phone back ~~ to keep everything right for you @Y36 

Follow all the procedures in order and keep CS informed and keep copies of everything.

Good luck stay safe slight_smile



HAPPINESS IS BEE SHAPED

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