New phone and sim

[Dizzy68]

I’ve got new phone and sim 

done everything got all my iCloud bk but it says no service so can’t msg swap to activate my sim it won’t let me make a call I’ve turned phone on n off I’ve been on my o2 still nothing

[Bambino · Accepted solution]

@Dizzy68 You have to use your old sim to initiate the swap: SIM Swap: a mini guide (incl eSim) - O2 Community

[Cleoriff]

@Dizzy68  Can you use your old sim or do a sim swap Guide: Sim Swap: a mini guide 2017 update 

If not, then call O2 on any number in this guide Guide: Coronavirus Community Help and Support 

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call