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New phone & sim but still cannot use phone number

Dan08
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Does anybody else get through to customer services and are told your sim will be working within 24 hours yet nothing happens. I was up replying I will no doubt speak with you again tomorrow as you will fail.

Does anybody know how to get my sim and new phone working before I cancel my contract. Had enough now!
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MI5
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@Dan08 

If it's an upgrade, you can use your old sim or do a sim swap Guide: Sim Swap: a mini guide 2017 update 

If a new contract, the phone may have a temporary bar on it, so you'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 9
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Dan08
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Thanks but each time I call they say it will be sorted within 24 hours and nothing happens.
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MI5
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@Dan08 

Unfortunately, you need to keep calling.

Ask them specifically to check for a bar on the phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 9
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Dan08
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The last time this hapoend somebody from 02 sorted it on here.

Thanks
Message 5 of 9
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MI5
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@O2Lisa will be here in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 9
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O2Lisa
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Morning smiling

Thanks for the tag @MI5 

Sorry to hear you're having issues @Dan08, I'll message you privately and get this sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 7 of 9
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Dan08
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Hi, any 02 support on here pls
Message 8 of 9
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MI5
Level 94: Supreme
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@Dan08 wrote:
Hi, any 02 support on here pls

Tagged on your other post @Dan08 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 9
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