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New monthly charge on my acc

Anonymous
Not applicable

I've a 9.99 charge per month which has just been added. Can you tell me what it is? My son uses this phone

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MI5
Level 94: Supreme
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We can’t tell you but you can check in your MyO2 or call customer service
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122245 Posts
  • 609 Topics
  • 18982 Solutions
Registered:
We can’t tell you but you can check in your MyO2 or call customer service
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Anonymous
Not applicable

MI5
Level 94: Supreme
  • 122245 Posts
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Registered:
For £9.99 it's more likely to be Spotify.
Most likely the free trial has ended and the subscription not cancelled.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
Former Staff
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Hello @Anonymous, welcome to our forum! 

Did you find out what the charges are for as per the advice above? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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