New handset delivery

Jay1111 · ‎01-07-2020

I ordered a new handset online, it was despatched to DPD then requested back to O2. No contact from O2, not so much as a text. Anyone else had this?

Cleoriff · ‎01-07-2020

@Jay1111

All sorts of weird things have been happening with DPD during this lockdown!

You need to call O2 and ask them whats going on. All numbers in this guide Guide: Coronavirus Community Help and Support

Veritas Numquam Perit

MI5 · ‎01-07-2020

@Jay1111

Sounds weird.

I'd give customer service a call.

Numbers to try here Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎03-07-2020

Hey @Jay1111 has this been sorted out since or are you still having trouble with your delivery?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Jay1111 · ‎04-07-2020

I've spoken to O2, they have no idea why it was returned. I know have to wait until it have been booked back to stock on the system so they can then cancel the order and contract and I will have to reorder.... Again. Not impressed that's for sure

O2

New handset delivery

Not impressed : "Your O2 RPI terms are changing"

eSIM

New contract

Is my mobile included in my virginal media package

Change of address