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New contract

Fariiii
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

I ordered a new phone and it has been over a week. It has not arrived. The My02 app does not work and on the website it says there are no orders to track. I do have an order number. Any help 

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jonsie
Level 94: Supreme
  • 86787 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

2020-Awards-jonsie5695219-2




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Message 2 of 2
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jonsie
Level 94: Supreme
  • 86787 Posts
  • 594 Topics
  • 5054 Solutions
Registered:

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

2020-Awards-jonsie5695219-2




O2 Social Media

SM Icons(Twitter |
Instagram | Facebook)




































5695219-2
Message 2 of 2
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