New Sim card issue/Old Sim card Destroyed

[Philchef]

Hi

I have just received my new Sim card,

like many times before in my use of changing sim cards on my different phones.. so like many times before, i have removed the sim card, destroyed the old sim card ( for privacy purposes) and then replaced with New sim card, waiting for the message to come through. So i can activate this new sim card..........

Well that seems to have changed... so now i have a destroyed OLD sim card and a NEW sim card in the phone that is now not activated or working in any way.. no calls..

SOOOO.. i kind of wondering how to deal with this, as i cant call O2 for help as my mobile phone is now dead to o2....🙄

Any help would be nice, as im paying for a service i cant use.. like calling someone

Many thanks in Advance

Phil

[MI5 · Accepted solution]

@Philchef 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call using skype Guide: A Guide to Skype 

[gmarkj]

Why did you get a new sim card @Philchef ? 

You can call o2 using Skype on 0800 032 1402

Guide: A Guide to Skype 

[Philchef]

Thankyou for the replies, I have solved the problem by using Skype to call them, as suggested.

[Philchef]

Thankyou for the reply and I used Skype to contact and resolve the problem

[MI5]

Welcome @Philchef