This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

New Sim Keep number?

Go to solution
jasons6930
Level 1: Joiner
  • 22 Posts
  • 6 Topics
  • 0 Solutions
Registered:

on ‎17-11-2023 11:50

on ‎17-11-2023 11:50

Just about to sign up to another sim only deal via a price comparison site and would like to keepo my existing number on my new sim.

 

I searched the o2 website but cant find anything about keeping an existing number on the same network with a new deal.

Message 1 of 3
414 Views
0 Kudos
1 ACCEPTED SOLUTION

Accepted Solutions

Go to solution
MI5
Level 94: Supreme
  • 144449 Posts
  • 634 Topics
  • 27680 Solutions
Registered:

on ‎17-11-2023 12:01

on ‎17-11-2023 12:01

@jasons6930 

If not able to upgrade you can migrate your old number to the new account Guide: Migration & porting into O2  

There may be additional costs for early cancellation doing it this way.

You can Text INFO to 85075 to find out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 3 of 3
409 Views
0 Kudos
2 REPLIES 2

Go to solution
gmarkj
Level 66: Unequalled
  • 12073 Posts
  • 94 Topics
  • 1124 Solutions
Registered:

on ‎17-11-2023 11:58

on ‎17-11-2023 11:58

Lots of people use Uswitch for this @jasons6930 

Does your account tell you that you can upgrade? If yes, then find the deal you want and as you go through it will ask if you are upgrading. Click yes and it will take you to the o2 website where you can login and it will have the same deal.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 3
410 Views
0 Kudos

Go to solution
MI5
Level 94: Supreme
  • 144449 Posts
  • 634 Topics
  • 27680 Solutions
Registered:

on ‎17-11-2023 12:01

on ‎17-11-2023 12:01

@jasons6930 

If not able to upgrade you can migrate your old number to the new account Guide: Migration & porting into O2  

There may be additional costs for early cancellation doing it this way.

You can Text INFO to 85075 to find out.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 3
410 Views
0 Kudos
Top Kudoed Authors
View All
Top