Solved: New SIM not working after transfer

KJM61 · ‎16-03-2023

I have transferred to O2 from Virgin. Yesterday I received my new SIM. I phoned to arrange the transfer of my old number and was told the transfer would take place before 6pm today, an I would receive a couple of texts to say when.
I have not received to these texts and now NEITHER MY VIRGIN SIM OR MY O2 SIM IS WORKING, so I have no phone.

My husband has exactly the same problem.

MI5 · ‎16-03-2023

@KJM61

Try rebooting your phone.

If that doesn't work, you need to contact O2.

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 or download Skype if you don't have any phone to call from Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎16-03-2023

@KJM61

Try rebooting your phone.

If that doesn't work, you need to contact O2.

message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or call on 202 or 0344 809 0202 or download Skype if you don't have any phone to call from Guide: A Guide to Skype

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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