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New SIM card and need old number

Lynsey84
Level 1: Joiner
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I have received my new monthly SIM card, called 02 last week to have my old number attached to the new SIM card but it has not been done?? 

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MI5
Level 94: Supreme
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@Lynsey84 

If this is O2 to O2 you can do a sim swap Guide: Sim Swap: a mini guide 2017 update 

Or contact O2 again to give them a nudge Guide: How to find help & contact O2 

Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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