New Replacement Sim Not Working

[Jamie_Beatty]

Hi all,

I lost my iPhone this weekend, and I ordered a new one by signing up for a new monthly iPhone contract. I received the new iPhone and a sim card this morning, however, when I come to use the sim card it isn't registering or working at all.

Can someone help?

[TallTrees]

Hello there @Jamie_Beatty 

Welcome to the O2 Community Forum.

Sorry to hear your Sim is not activated Read here and see if this helps:

Guide: Sim Swap: a mini guide 2017 update 

or if this doesn't help send a message to the O2 media teams here:

Social Media Teams
If this helps and it works for you the
Social Media Teams will be on hand just
send them a message
https://o2uk.co/O2CFB
https://o2uk.co/O2CTW
https://o2uk.co/O2CIG
O2 Facebook
O2 Twitter
O2 Instagram

[Bambino · Accepted solution]

@Jamie_Beatty Did you report your phone as lost?: Lost or Stolen O2 Device

O2 would need to remove any bars from your account. Use the social media links above or speak to customer service.
Call 0344 809 0202, 0800 902 0217 or 0800 032 1402. If you have no phone to use, download Skype to call the freephone numbers: Guide: A Guide to Skype 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.