New Order

[bethcurtis]

Hello everyone,

I placed an order on Wednesday 25th, I have since been talking with a few different people from 02, one being Friday and the other Saturday, saying that they have raised a case to see why i haven't heard anything. I was reasured that i would hear something yesterday but still nothing. I have only had the inital emails with confirmation of order but nothing since. On my 02 it doesnt show that i have an pending orders? could this be because of it still going through credit check?

Has anyone else had this sort of problem, because slowly i am loosing faith that i will actually get this phone.

many thanks 

[MI5 · Accepted solution]

@bethcurtis 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks