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New O2 phone, keep same number

Bigmark
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I have a sim only O2 phone. I have now ordered a new phone with a new contract from O2 but from a different supplier. I want to keep the same number. How do I transfer same number with O2 to the new O2 SIM card for new phone
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Bambino
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@Bigmark You need to call customer service and ask them to migrate your number to your new contract.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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Bambino
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@Bigmark You need to call customer service and ask them to migrate your number to your new contract.

https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



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MI5
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@Bigmark just call 202 and ask cust service to migrate your old number to the new account.

This will cancel your old account and generate the final bill.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
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Hi @Bigmark, good information above from our members - let us know how you get on with this and if you need any further advice. slight_smile

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Bigmark
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Thanks I have done this about 8 hours ago but not yet ported across. How long should it take?
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MI5
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@Bigmark wrote:
Thanks I have done this about 8 hours ago but not yet ported across. How long should it take?

Most likely overnight when the system updates.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Marjo
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Hi @Bigmark, how are you getting on today, any progress since you last posted? slight_smile

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? slight_smile
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