Solved: New 5G sim

Buddawest · ‎10-08-2021

Hello I got a new phone and it came with a 5G sim I’ve just put the new sim in and it’s not working

MI5 · ‎10-08-2021

You need to do a sim swap from your old sim to activate it Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎10-08-2021

@Buddawest

You need to do a sim swap from your old sim to activate it Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎10-08-2021

@Buddawest If you had an old O2 phone you need to either move the sim from your old phone to your new one or swap it to the 5G sim: SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2

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