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Buddawest · ‎10-08-2021

Hello I got a new phone and it came with a 5G sim I’ve just put the new sim in and it’s not working

MI5 · ‎10-08-2021

You need to do a sim swap from your old sim to activate it Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎10-08-2021

@Buddawest

You need to do a sim swap from your old sim to activate it Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎10-08-2021

@Buddawest If you had an old O2 phone you need to either move the sim from your old phone to your new one or swap it to the 5G sim: SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2

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