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Network issues

Anonymous
Not applicable

This has been happening to me for over a year! O2 have done nothing, I am still payig a phone tariff (which I never agreed to) and a line tariff for a phone that I can only use in London despite letting them know, all they are interested in is their money, not giving a good service! I wouldnt mind quite as much if I wasnt paying a total of £45 evey month for the pleasure of not having a mobile 95% of the time!

this is rubbish:--

Southminster, Essex

 
  • Our network is currently working fine
    We'll be carrying out some maintenance on our phone masts in this area on the 15 July
    Updated 17:00 (refreshed hourly). Recent faults might not show yet.

 

 
    • Normal coverage for Voice, text and email (2G)
      Making calls, sending texts, using email on your phone.
      Good outdoors. OK indoors.
       
    • Normal coverage for Mobile internet and voice (3G)
      Fast networking. For smartphones, dongles and tablets.
      Sorry, we do not have coverage here.
       
    • Normal coverage for Mobile Internet (4G)
      Seamless connectivity and mobile internet.
      Sorry, we do not have coverage here.
Message 1 of 5
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4 REPLIES 4

Anonymous
Not applicable
Hi Percy81


Why are you paying for something you've not agreed to ?

Download the MYNETWORK APP to report the masts and perhaps levy your issue officially here http://www.o2.co.uk/how-to-complain/complain

I've asked for your post to be moved to its own thread.
Message 2 of 5
737 Views

MI5
Level 94: Supreme
  • 121931 Posts
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Registered:
It shows you are in a 2G area only so youo've got no chance of 3G data until your area is upgraded, I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 5
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Anonymous
Not applicable
Network Future here http://www.o2.co.uk/connectivity/network-coverage/the-next-big-thing

Although 2017 is a long time to wait. 😞
Message 4 of 5
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Anonymous
Not applicable
Of course being in Essex the upgrades may be fine before 2017 and IMO certainly will be given that London has almost blanket 4g coverage.
Message 5 of 5
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