Network Unlock Code

[Sbr15]

I have submitted a network unlock code request for my s9 plus but received nothing. It says it can take up to 10 days but its now been over 2 weeks. Please can someone help?

[jonsie]

You will probably need to request it again

Guide: Unlocking an O2 phone to use a different SIM card 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Sbr15]

Thanks. I have requested it 2 more times over the last 2 weeks, I get a confirmation they have received the request but then nothing.

[gmarkj]

Might need to step in with this one @Dave-O2 ...

[Dave-O2 · Accepted solution]

Thanks for the tag @gmarkj 

@Sbr15 Can you please drop me a PM with your mobile number and the IMEI of the device you're wanting to unlock? 👍