on 19-04-2021 21:05
Hi Team
My current device is out of service & I have made a complaint. The technical team was supposed to fix but still no luck. Somthing to do with an old mast?? I'm so fed up with my current product & had these issues for a few years, but now my phone is not functional I now need a new plan/device.
I don't need anything fancy just a basic plan. All your plans are so expensive the cheapest offer I saw, was iphone SE for £27.68 p/m but I feel as a loyal custmer I deserve a better upgrade.
What can you offer?
Look forward to your reply.
Kind regards, Vanessa
on 19-04-2021 21:22
This is not O2, it's a community forum.
You need to contact O2. All numbers are in this guide Guide: Coronavirus Community Help and Support
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
Veritas Numquam Perit
on 19-04-2021 21:30
on 19-04-2021 21:30