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Name on account is different to that on my Virginmedia Account

Mat_le_dad
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I am tempted to put in my first ever complaint to o2.

 

I just upgraded on the 27th October and my reason for doing so was to get the VOLT benefits as I am a Virginmedia customer too.

 

I was told this would take 14 days and today is day 15 and no update.

So i went on the chat with o2 to find out the 2 accounts don't have matching names.

 

Basically my o2 has 'Matt' and my virginmedia has 'Matthew' and because of this I now am being told to change my name on one of the accounts. I then have to show proof of name change.

 

There is no flipping difference with Matt and Matthew except the spelling, surely a little bit of common sense would see this.

 

 

 

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MI5
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@Mat_le_dad 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
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Registered:

@Mat_le_dad 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Mat_le_dad
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Thanks for the links, was just livid and sounding off.

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MI5
Level 94: Supreme
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Yep, it's a farce @Mat_le_dad 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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