This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

MyO2 says I have no products or services

Discussions
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

‎16-03-2024 19:30 - edited ‎16-03-2024 19:31

‎16-03-2024 19:30 - edited ‎16-03-2024 19:31

I haven't logged into MyO2 for a while, and wanted to check the billing history.

 

MyO2 recognises me, but says I have no products or services.

 

I am near the end of paying for a phone (monthly), and pay monthly for my O2 account.

 

Where have my records gone?

Message 1 of 2
308 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 144409 Posts
  • 634 Topics
  • 27678 Solutions
Registered:

on ‎16-03-2024 19:48

on ‎16-03-2024 19:48

@Discussions 

You've been moved to the new system and your log in has reverted to the original email address allocated by O2, which no one knows!

Get a new email address not used on O2 and contact them to change it for you.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 2
297 Views
Top Kudoed Authors
View All
Top