My upgrade date has suddenly been extended by 3 months?!?!?

[hoochy]

Just under 3 months ago I took out a 24 month contract with a Huawei mifi dongle, I had to pay a deposit of £50 at the time which was fine with me. About a month a go i paid off the device plan and was told on the phone repeatedly by o2 and on the app that i can upgrade on the 4th of September as that will be the three months minimum device term up. Yesterday MyO2 was showing 4 days until i can upgrade to a new device and today it is showing 3 months and 4 days? What on earth is going on?

[hoochy]

The date has no magically gone back to the 4th of September, O2 is very confusing. 

[Cleoriff]

Probably due to something @Thomaso1 did for you @hoochy ?

[hoochy]

Thomas couldn't help me as I failed DGPR due to getting my password wrong. 

[Robbie331996]

This has just happened to me too! 29 days til upgrade to handset 2 days ago, yet today it says 3 months and 28 days! Tried calling they have no idea and insist it’s always been 6 months despite me having proof it wasn’t! Never paid late, my credit score remains the same too. Can you please look into this too @Thomaso1 ?

[jonsie]

There are no staff account support people to help out on here now

You will have to get your answers from customer service

Use the social media if that's best for you or phone 202