If you ordered a sim from o2 then it is sent by Royal Mail and the tracking number often doesn't work @Ryan32
If you ordered a phone then it should, but it might be the tracking number is not active.
To confirm one way or another the best thing to do is speak to the sales team.
You can either message them on Social Media -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
