My top up balance dropped from £5 to £3.35 suddenly

[Annie121chang]

I have £5 in top up balance, suddenly it dropped to £3.35, what's up ? 

Please help to advise , thank you .

[madasaf1sh · Accepted solution]

@Annie121chang 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or  call 4445