cancel
Showing results for 
Search instead for 
Did you mean: 

My phone is not connecting to the O2 network

Kathryn82
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

 

I have an iphone XR which has previously been in working order but now does not connected to the O2 network. I can connect to wifi and use whats app and facebook messanger.  I can also use the internet but i am unable to make calls or send texts from my phone and the signal bar is continuously doing some kind of mexican wave.

I have tried a hard re-set and a soft re-set and have spoke to apple on in an online chat who have advised to go in to a store, which i am obviously unable to do atm.

My sim card works in other phones. Is my phone broken or is there something i can do to fix it?

If it is broken how can i get a replacement or get this one fixed without going in to a store?

 

Message 1 of 7
963 Views
6 REPLIES 6

Elisaroo
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I have got the exact same issue. Upgraded to an XR from a 6s+, same sim as before and No service in the XR, yet it has perfect signal in the 6s+ 

Hoping this will get a fix asap!

Message 2 of 7
942 Views

MI5
Level 94: Supreme
  • 122349 Posts
  • 609 Topics
  • 19060 Solutions
Registered:

@Elisaroo @Kathryn82 

Make sure you both have the latest firmware and carrier updates on your phone.

Checking via iTunes on your PC is the best method.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 7
926 Views

Elisaroo
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

No, none of that worked. 

I went into General settings, About and Network and there it said Phone not allowed?

I've started using my old 6s+ now as I am getting no msgs or phone calls due to this, nor could i contact O2 directly to figure this out. 

Message 4 of 7
882 Views

MI5
Level 94: Supreme
  • 122349 Posts
  • 609 Topics
  • 19060 Solutions
Registered:

Sounds like a faulty phone then @Elisaroo 

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 7
879 Views

Elisaroo
Level 1: Joiner
  • 3 Posts
  • 0 Topics
  • 0 Solutions
Registered:

I rang O2, turns out they sent me a barred (BRAND new phone). Courier is picking up the barred one tomorrow and dropping off a (hopefully) non barred phone.

Message 6 of 7
852 Views

MI5
Level 94: Supreme
  • 122349 Posts
  • 609 Topics
  • 19060 Solutions
Registered:
Thought that might have been the case.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
848 Views