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My payment has been stopped by O2

Zolfucar
Level 1: Joiner
  • 8 Posts
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Due to coVid 19 issues my payment is been stopped at O2.. this is fraud and robbery by 02.Mr Z.ali

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Cleoriff
Level 94: Supreme
  • 107869 Posts
  • 794 Topics
  • 5779 Solutions
Registered:

Hi @Zolfucar 

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

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Zolfucar
Level 1: Joiner
  • 8 Posts
  • 2 Topics
  • 0 Solutions
Registered:

Your not supposed to stop my mobile phone

Message 2 of 3
170 Views

Cleoriff
Level 94: Supreme
  • 107869 Posts
  • 794 Topics
  • 5779 Solutions
Registered:

Hi @Zolfucar 

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 3 of 3
145 Views