My o2 bill

[BillyFennell98]

Hi there I would like to know why you have took a payment of £64 today when my bill isn’t due till 27th of this month 

[Bambino]

@BillyFennell98 This is a customer community.

I will ask an O2 advisor to contact you. @Thomaso1 or @O2Ryan can you please advise?

[BillyFennell98]

Can I have a contact number for customer service please 

[Bambino · Accepted solution]

@BillyFennell98 Call 202 from your mobile or 0800 032 1402 from any phone.
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.

Other numbers here: Guide: Coronavirus Community Help and Support