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My messages won't send

Sarahobrien
Level 1: Joiner
  • 1 Posts
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My messages won't send anyone know how to fix this problem?
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Cleoriff
Level 94: Supreme
  • 112513 Posts
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Hi @Sarahobrien 

A number of things to try

Open settings on phone and check you have the correct message centre on your device

Pay Monthly   +447802000332 

Pay & Go       +447802092035 

Also take your sim out and clean it gently, reboot the phone.

Finally check your network status here https://status.o2.co.uk/

 

If that fails then you need a new sim. Available online or via an O2 shop

Veritas Numquam Perit

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 112513 Posts
  • 801 Topics
  • 6704 Solutions
Registered:

Hi @Sarahobrien 

A number of things to try

Open settings on phone and check you have the correct message centre on your device

Pay Monthly   +447802000332 

Pay & Go       +447802092035 

Also take your sim out and clean it gently, reboot the phone.

Finally check your network status here https://status.o2.co.uk/

 

If that fails then you need a new sim. Available online or via an O2 shop

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
985 Views

jezza1234
Level 12: Nimble
  • 339 Posts
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Registered:
One alternative is also check network coverage. Inside my house I cannot ever send text messages even though my phone shows coverage
Message 3 of 4
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EmilieT
Former Staff
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Hi @Sarahobrien, and welcome to the community slight_smile

 

Did you get a chance to try the suggestions above? Any progress with your messages?

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