My bill

[Heather9]

I just writing to you to tell you that iam sorry about the overdue payment  but I can't pay till Friday but my mums  I'd not well and the have cut my out going calls  off and I need my phone cause of my mum please can you  help me with this  my phone number is xxxxx xxx xxx

[Mod edit: Please do not post phone numbers on the public board. Thanks!]

[Cleoriff · Accepted solution]

Hi @Heather9 

This isn't O2, it's a community forum. You need to edit your post to remove your phone number (Top right hand side you will see this sign V. Click on that and choose edit.

Re your issue about late payment, you need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

Or via social media

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help