on 05-05-2022 12:19
My bill seems very high this month! I used to be on a monthly tariff of £19.78 that ended in March. Last month (April) I payed £6.00 and this month (May) my bill is £24.51!! The extra seems to be phone calls but as I have unlimited calls - why am I being charged for extra calls?
Solved! Go to Solution.
on 05-05-2022 12:30
Hi @Annie1230
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Veritas Numquam Perit
on 05-05-2022 12:30
Hi @Annie1230
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you call O2 on 202 or 0344 809 0202 or use O2's social media to help by messaging them on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Veritas Numquam Perit
on 05-05-2022 12:42
Not all calls are included for free.
Check this guide Guide: Your Allowances - what is and isn't included