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My bill is too high

Tracyj1311
Level 1: Joiner
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on ‎05-05-2021 21:41

on ‎05-05-2021 21:41

I got a contract out on the understanding my monthly payments would be £39. How have I just been billed for £61?
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madasaf1sh
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on ‎05-05-2021 22:14

on ‎05-05-2021 22:14

@Tracyj1311

Did you sign up for refresh plan, then you pay for both device and airtime.

Login to Myo2 to view your bill and it will tell you what the charges on your account are for.
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Tracyj1311
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on ‎05-05-2021 22:34

on ‎05-05-2021 22:34

I signed up through uswitch. The cost was £39
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Tracyj1311
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on ‎05-05-2021 22:35

on ‎05-05-2021 22:35

I didn't use refresh as I was previously on a sim only contract
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Tracyj1311
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on ‎05-05-2021 22:36

on ‎05-05-2021 22:36

It says Tariff charge is £71 with a £14 discount but that isn't what was advertised
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MI5
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on ‎05-05-2021 22:51

on ‎05-05-2021 22:51

@Tracyj1311 You need to check the small print.

Usually the tariff will be displayed at full price and the discount taken off when the bill is paid.

It should also show the discount as a bolt on Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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TheresaV
Former Staff
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on ‎07-05-2021 13:23

on ‎07-05-2021 13:23

Hi @Tracyj1311 did you manage to solve this with the suggestions given above?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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gmarkj
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on ‎07-05-2021 17:39

on ‎07-05-2021 17:39

It could also be a cash back deal where you pay the "full price" and get money back every 3 months...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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