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My bill did not reduce after 24 months

mgigi
Level 1: Joiner
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Registered:
Hi there. I had a 24 month contract which ended in Dec 2020 but my invoice value did not reduce. In fact it went up. How do I request a refund please? Thank you.
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Cleoriff
Level 94: Supreme
  • 112578 Posts
  • 801 Topics
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Registered:

Hi @mgigi 

You should have cancelled your contract Guide: Cancelling Your Contract 

However now

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

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Message 2 of 4
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3 REPLIES 3

Cleoriff
Level 94: Supreme
  • 112578 Posts
  • 801 Topics
  • 6713 Solutions
Registered:

Hi @mgigi 

You should have cancelled your contract Guide: Cancelling Your Contract 

However now

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 4
241 Views

mgigi
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Thank you @Cleoriff - I just spoke to customer service and they have agreed to process the refund. Javica was very helpful.
Message 3 of 4
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Cleoriff
Level 94: Supreme
  • 112578 Posts
  • 801 Topics
  • 6713 Solutions
Registered:

Very pleased to hear this @mgigi 

Well donethumbsup

Veritas Numquam Perit

Girl in a jacket
Message 4 of 4
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