My account

[XX54]

Hi I’ve been trying to get into my account to pay my bill 

it lets me get in but then says no account available and log in to virgin media ??? I’ve not got virgin media 

please can you help 

[MI5]

@XX54 

O2 have messed up a system update which is effecting thousands of customers.

You'll need a new email address that's not been used on O2 before.

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2 

Guide: How to Pay Your Bill (Contract) 

Set up a direct debit to avoid future issues.