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My Monthly Bill

Anonymous
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I'm having a bit of trouble understanding my monthly bill. It says my tarriff bill, my device plan, and latest airtime bill but doesn't give me a total amount that i am paying - am i paying all three of these?

 

if so where is the airtime bill coming from?

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Bambino
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This should explain things for you: http://www.o2.co.uk/refresh

I DO NOT WORK FOR O2



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Bambino
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This should explain things for you: http://www.o2.co.uk/refresh

I DO NOT WORK FOR O2



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Anonymous
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Refresh is split into two parts.

Airtime and handset plan.

http://www.o2.co.uk/refresh

If you get stuck in understanding your bill then you can speak to O2 Customer Services or one of the staff in an O2 shop

202 for Contract.

http://www.o2.co.uk/contactus
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Cleoriff
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@Anonymous wrote:

I'm having a bit of trouble understanding my monthly bill. It says my tarriff bill, my device plan, and latest airtime bill but doesn't give me a total amount that i am paying - am i paying all three of these?

 

if so where is the airtime bill coming from?


If you are on the Refresh Tariff....your bill is shown in 2 parts...The device and airtime....

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MI5
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Your airtime package and device plan added together give you your total monthly bill.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Anonymous
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Airtime+device = monthly payment
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Anonymous
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Why have you altered the monthly bill set up ? Where is your VAT number to make it a legitimate bill ? Is it programmers gone mad and change for the sake of change ? It was much simpler before.

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MI5
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@Anonymous wrote:

It was much simpler before.


I have to agree Smiley Frustrated

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
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@MI5 wrote:

@Anonymous wrote:

It was much simpler before.


I have to agree Smiley Frustrated


Can I just ask @MI5 Do you now have to request a vat invoice if you want it?

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MI5
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No idea as I don't require vat invoices but I do know my current bill period is messed up on some accounts.
I'm just waiting to see if it corrects itself after a billing cycle has completed or not.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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