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My Blackberry

Anonymous
Not applicable

I have had nothing but problem's with my blackberry, I have tolarated it for way over a year (longer). My children have blackberry's they don't have problems with thiers, they have looked at mine and there is defiantiantly something not right, I lose signal, people can't ring me and my phone is clearly on.. I tried to contact you via phone on numerous occasions to no avairl.. Yes one of your o2 shops have looked at it and said they haven't a clue.. The final straw came not being able to contact or recieve calls etc while in hospital after having an operation(yes phones were allowed in hospital). I find this unacceptable and as I said its been a long standing problem with the phone.. This phone is registered to me I pay the bill etc for my partner to use which as been the case since day one. (So she could be in constant touch with the children all 5 having blackberry's). I must stress again this phone is faulty, compare it to the childrens other 5 and it does nothing it is meant to. I expect a swift reply as I really am fed up with this now-we are not one's to complain but this is beyond the joke-paying for services for nothing it seems

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Anonymous
Not applicable

Hi

 

 

This is a user to user forum my friend.

We are all customers too.

 

Please remove your e mail address to avoid possible spam.


I have asked a site moderator to remove it just in case.

 

Have you checked the service status to ensure your masts are working ok.

 

http://status.o2.co.uk/

 

Take the sim out and clean it.

 

You could pick up a blank sim from an o2 shop and ask them to do a simswap in store which moves your number and tariff over to it. This is just in case your sim is faulty your using now.

 

Look at performing a soft reset.

 

Then look into hard resetting it although make a back up as this typically deletes your saved data. Just google how to soft reset and hard reset your model of blackberry.

 

http://helpblog.blackberry.com/2012/01/blackberry-reset/

 

Either contact the manufacturer{recommended} to send if off for a diagnsotic or approach an o2 shop and have them send it for to be looked at.

 

http://uk.blackberry.com/support.html

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