Multiple Phone Numbers under one My O2 account

[LordSooty]

I already had an O2 number and my kids phones were recently moved from Virgin Mobile to O2. When I tried to add the kids phones to My O2 account (after they were transferred to O2), it said the numbers were already registered to another account. Can I merge all 3 phone numbers and manage them under the one O2 account? This was possible with Virgin Mobile. 

[madasaf1sh · Accepted solution]

@LordSooty 

At the moment the feature is disabled until after the Virgin migrations have been completed. 

[Sarahloupe7]

Did you manage to do this?  I am struggling to do the same and don’t seem to be able to access any management of my children’s account/numbers that used to be with Virgin and are now with O2. Do they need to set up their own O2 accounts to manage them?

[gmarkj]

At the moment, yes all of the numbers will need their own accounts setting up @Sarahloupe7 

o2 are moving people to a new customer platform as well as integrating everyone from Virgin Mobile, so merging accounts is temporarily suspended...