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Moving from PAYG to Pay Monthly

Anonymous
Not applicable

I am thinking of taking out a sim only pay monthly but I want to keep my original number which was transferred over to O2 from my old network. I have credit on my PAYG sim, will I loose this?

 


 

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Cleoriff
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Hi @Anonymous Just follow the advice in this thread https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Just fill in the keep my number form.You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We'll transfer your number within 24 hours. You'll need to be in the UK when your number switches.

On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal , switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.

*The Game Is On*

Girl in a jacket

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Anonymous
Not applicable
You can transfer the number over and any credit you have as well as any saved up rewards will come off one of your first 3 bills.
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Cleoriff
Level 94: Supreme
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Registered:

Hi @Anonymous Just follow the advice in this thread https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

Just fill in the keep my number form.You'll need your temporary Pay Monthly number from your O2 confirmation email or sim pack. We'll transfer your number within 24 hours. You'll need to be in the UK when your number switches.

On the day of the switch, your Pay As You Go sim will lose signal. When this happens, put your Pay Monthly sim in your phone. If you don't have signal , switch your phone off and on every couple of hours until you get a signal. If you still don't have signal by 6pm, contact us.

Texts and picture messaging can take up to 24 hours to work after the switch.

If your Pay As You Go balance is under £350, it will be transferred to your Pay Monthly account when you receive your second bill. If you're entitled to a loyalty bonus, up to £550, we'll add credit to your fourth bill.

*The Game Is On*

Girl in a jacket

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Anonymous
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Oh thanks for quick reply.
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MI5
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See how to help here for switching and you can transfer upto £350 of credits
https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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