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Monthly Bill

Kenny3
Level 1: Joiner
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Hi,

 

I was told my direct debit for my phone contract didn’t happen this month, and so paid off my airtime bill via the app (same card details). The direct debit is still showing up on my bank account and O2 app, and wanted to know what to do if I am charged for my airtime bill twice?

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MI5
Level 94: Supreme
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@Kenny3 

It will be a credit on your account and used to pay next months bill, but are you sure the text was from O2 as their are lots of scams around.

If the text was from a mobile number, it wasn't O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120607 Posts
  • 605 Topics
  • 18121 Solutions
Registered:

@Kenny3 

It will be a credit on your account and used to pay next months bill, but are you sure the text was from O2 as their are lots of scams around.

If the text was from a mobile number, it wasn't O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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