Sorry this is probably a really obvious question but if my bill is -£19 what does it mean? o2 did charge me too much and so I assumed it was a refund and I was getting this money back, but the bill was due to be paid on 28th July and nothing happened so I'm wondering if I got this wrong and minus money means something else? Or perhaps I need to do something to activate me getting the money back?
Thanks for any help you can give me
Solved! Go to Solution.
Take a look in MyO2, your recent payment or bill details should explain, normally an overpayment will be credited to your account.