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El1
Level 1: Joiner
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on ‎23-10-2020 12:42

on ‎23-10-2020 12:42

I’m having a problem where 02 have took money out my account for my upfront payment for my new phone but nothing to confirm that it will be coming tomorrow or anything in my o2 too say I’ve brought it.
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MI5
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on ‎23-10-2020 12:46

on ‎23-10-2020 12:46

@El1 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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El1
Level 1: Joiner
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on ‎23-10-2020 12:43

on ‎23-10-2020 12:43

00
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MI5
Level 94: Supreme
In response to El1
  • 144451 Posts
  • 634 Topics
  • 27680 Solutions
Registered:

on ‎23-10-2020 12:46

on ‎23-10-2020 12:46

@El1 

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
Or 202 from your O2 mobile.
Advice from an O2 Guru to get through:
When you call 202, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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