Solved: Mobile number change

Val1 · ‎15-01-2018

I have changed my mobile number with o2 but the original number is still being used on my paperwork from them. It should appear as my changed number surely?

MI5 · ‎15-01-2018

Yes, it should all automatically update.
Give customer services a call to check what's going on http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎15-01-2018

Yes, it should all automatically update.
Give customer services a call to check what's going on http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎15-01-2018

How long is it since you actually changed your number. Your original number will obviously be shown on all old statements and original documents but the new number should automatically be displayed on any documents within a couple of days after the change. Is your new number showing in My O2?

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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