Mobile data

Mrsj · ‎16-11-2020

I’m not getting any mobile data if I’m not in the house on WiFi then I get no internet, I’ve checked my account n I’ve got my full data allowance left.

MI5 · ‎16-11-2020

@Mrsj

You need to check you have mobile data turned on in settings first.

You may also need to set an "apn" for data to work.

You can try texting the word ACTIVE to 2020 and then save the settings that get sent back to your phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Bambino · ‎16-11-2020

@Mrsj Check to see if there are any signal issues in your local area: https://status.o2.co.uk/

I DO NOT WORK FOR O2

LukasB · ‎20-11-2020

@Mrsj just checking has this been sorted by now?

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