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Mobile Phones Direct - O2 Monthly tariff

Debagio
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Screenshot_20220112-200021_Outlook.jpg

Hello all, I bought a new phone via Mobile Phones Direct in December 2021. The O2 tariff was advertised as £17 per month including VAT. However, I am actually being charged £20 per month. I have tried calling and cannot get through and the chat function is futile. Anybody else had similar experiences? Thanks.

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madasaf1sh
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@Debagio 


Have you spoken to Mobile Phones Direct (AO) and asked them or checked your contract you signed. 

 

If you have then, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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madasaf1sh
Level 76: Forum Legend
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@Debagio 


Have you spoken to Mobile Phones Direct (AO) and asked them or checked your contract you signed. 

 

If you have then, If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
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Debagio
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Thank you, I have sent an email to AO.

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MI5
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@Debagio 

Are you actually paying £20 as the bill may have a discount deducted.

usually shown as a bolt on in your MyO2 Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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