Missing order

[Mary1989]

Hello! I ve  order on Monday 2 pay monthly Sims,for me and my husband.Only one arrived today.But bill is being already generated,I must pay until 20th.How can I be charged from 4Th with full month,and we don't even have both Sims? 

Not a great start with O2...

[madasaf1sh · Accepted solution]

@Mary1989 

You pay in advance for the months line rental, so the billing is correct, so for one you are billed one month in advance from today. 

If you speak to Customer Service they will be able to move the other sim card to when you receive it. 

CS can be contacted by phone on 0344 809 0202 or If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[Mary1989]

Thank you for reply! I wrote them on FB as on chat nobody is available.Hopefully they will send second Sim as soon as possible.

Ok,I understand about paying in advance.