Missing Voucher code - Samsung Galaxy Buds 2 Pro

[ElliottS]

Is anyone else still having issues with a missing voucher code?

I bought the S23 256 GB base model back on 30/09/23 with the earphones being the final deciding factor.

I've contacted O2 3-4 times through their phone line for them to say I should wait a week for the code, I got a more concrete answer back in early February saying they were "currently working through August's orders". On top of countless times through their labyrinth of a chat service when contacting an agent tells me they're going to "put me through to someone" which just puts me back to square one of trying to reach someone, I've emailed their complaints department twice with no response (even checking junk).

I'm really disheartened with the dire communication on the matter with nothing being clear as to what's happening. it's been half a year since the purchase and I just feel left in the dark on the matter with it feeling like a con. If O2 cannot follow through on an offer, why even bother offering it in the first place.

Edit: I've also contacted through their Instagram account to be told you will receive a code ASAP which was just over a week ago.

[Enlli]

A search of this Community will reveal there have been quite a few people in your situation

All we know as customers is in this guide.

Guide: Gift with Purchase  

[Cleoriff]

@ElliottS 

There is a chance that our manager, @Dave-O2, may be able to help with this.

I've tagged him to the thread and hopefully he will respond.

Best of luck.

[Dave-O2 · Accepted solution]

Thanks for the tag @Cleoriff 

@ElliottS Please drop me a PM with your mobile number and I'll get this checked out 👍

[ElliottS]

Thank you all for your speedy input! I have contacted Dave now.

[Loulou6]

Did you get this resolved? I'm in the same position with no responses to complaints either. So disheartening

[pgn]

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@Loulou6 wrote:

Did you get this resolved? I'm in the same position with no responses to complaints either. So disheartening

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Sounds like the guide Guide: Gift with Purchase  has not been helpful, so the last avenue of help here on the Forum is @Dave-O2 - he will be back on Monday, so look out for a message here from him asking for more info via the Forum Private Messages feature, @Loulou6 - good luck!

[Dave-O2]

Thanks @pgn 

@Loulou6 I have your PM and I'll be in touch as soon as I can 👍

[Roys_710]

I'm in exactly the same boat, formally complained, even got email saying to contact Ombudsman if I wanted! So not happy with o2

[pgn]

Guide: Gift with Purchase  has all the accrued offers and info if that helps, @Roys_710 - if not, who to contact is in there too. Good luck!