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Migration times Contract to PAYG

Anonymous
Not applicable
Decided to migrate my contract to payg for a while. The contract was disconnected at 8am this morning but my number has still (5pm) not been migrated across.

Phoned CS and told to wait to 6pm. However, I have a feeling this one has really been screwed up.

Sincerely hope I don't loose the old number which has been with me now for over 10 years. In the meanwhile everyone who phones me is left with a message to say the number cant be recognised.

Not good
Message 1 of 6
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5 REPLIES 5

Anonymous
Not applicable
Oh dear, I went to o2 from T-mobile. But mine happened overnight, so no idea how long it took. Went off around 9-10pm and was back up and running the next morning.
Hope you get sorted soon.
Message 2 of 6
767 Views

Anonymous
Not applicable
Migrating your number takes up to 24 hours. Remember to turn your phone on and off periodically, to log the SIM back onto network.
Message 3 of 6
767 Views

Anonymous
Not applicable
Keep doing that. Migration has never taken that long for me before.
Message 4 of 6
767 Views

Anonymous
Not applicable
In my experience it took 5 hours, however, I understand that on occasion there is a "backlog" and it can take the full 24 hours. People have reported that if the phone Customer Service, sometimes it can be pushed through.
Message 5 of 6
767 Views

Anonymous
Not applicable
Just gone through now (a little under 12 hours)
Message 6 of 6
767 Views