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Micro Sim card - Transfer my number AND credit balance?

Anonymous
Not applicable
Hi,
My unlocked iPhone 4 should arrive in a few days and I understand I am oing to need a micro sim card. I do have a cutter, but I think I'm going to just pop into my local O2 shop and ask for one there.
I know I'll be able to transfer my mobile number to the new micro sim card, but what about my remaining credit? It's just a friend told me they will only transfer the number and not any credit you have 😐
Message 1 of 13
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Anonymous
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As long as you are already an O2 customer, they will transfer everything across if you ask them.
Message 2 of 13
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adamtemp64
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When you use the swapmysim form all credit boltons etc move to the micro sim
iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Message 3 of 13
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Anonymous
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Thanks guys! that's brilliant slight_smile
Message 4 of 13
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Anonymous
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From this article I think I'm am right in saying that my remaining pay and go credit on my existing number will be transferred to my micro sim but I would also like to know what happens to the £10 on my micro sim that I had to buy with the phone. Will the two balances be combined if I use the form or will that £10 be lost?
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jonsie
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Any credit on the 2 numbers should be combined.

Message 6 of 13
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Anonymous
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Should be or will be? That response doesn't fill me with confidence and it does say swap sims? Kind of makes me think that the number on the micro sim (with credit) will be swapped to my original sim? At least that wouldn't be as bad as loosing the money altogether. Has anyone done this that can explain what happens. I'm just waiting on my new micro sim arriving.
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MI5
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I'm not confident either, so, they way I would do it would be on the phone to CS so you can say to them you expect the £10 on the micro sim to be combined with your current credit. They can do it manually if it won't transfer automatically.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 13
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Anonymous
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Jonsie, you owe me a tenner :P, seems there is no way to transfer credit to another number and 02 won't add the money on your existing number manually. Oh well at least now we all know.
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MI5
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Ahhh, you didn't say you were changing your number as well..... If you keep the same number you can transfer the money over wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 10 of 13
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