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Message Failure

cath1416
Level 1: Joiner
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Every time i send a text message i get 'message failed to send' unless its through i message.

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gmarkj
Level 66: Unequalled
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Sounds like the phone is not connected to a network, or the message settings are not correct @cath1416 

Can you make calls or use mobile data? If no, then there is an issue with the network connection which could either be the SIM or the phone.

If yes, then it is a message settings issue.

See some information in the guide below.

Guide: Text Message Tips (not sent or received) 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 2
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gmarkj
Level 66: Unequalled
  • 11995 Posts
  • 94 Topics
  • 1120 Solutions
Registered:

Sounds like the phone is not connected to a network, or the message settings are not correct @cath1416 

Can you make calls or use mobile data? If no, then there is an issue with the network connection which could either be the SIM or the phone.

If yes, then it is a message settings issue.

See some information in the guide below.

Guide: Text Message Tips (not sent or received) 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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