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Merged calls

Parsnips
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Hi,

I have a S10 (personal) and a A50 (works phone) that will not allow me to merge calls - I can call one number, add a second but thenit will not let me merge them into one call?

My wife has an Iphone on O2 network and her's works perfectly - I'm guessing its a setting thing but the more I search the internet the more information I'm getting - none of which seems to work??

Any ideas?

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MI5
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@Parsnips 

Some accounts require it to be set up by customer services first. 

https://community.o2.co.uk/t5/Apple/Merge-Calls/m-p/1107340#M159359

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Parsnips
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Thanks - I did wonder if I needed to speak to customer services.......there's problem 2 - getting hold of them right now - after a hour of being on hold, I was disconnected as my call wasn't classed as urgent!!

;-(

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MI5
Level 94: Supreme
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Yes, nigh on impossible right now unfortunately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 4
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