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MMS not supported by network

GillMac66
Level 1: Joiner
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‎23-08-2018 09:11

‎23-08-2018 09:11

For some reason this error message comes up when I try to send a photo attached to a text - any idea why?

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Cleoriff
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‎23-08-2018 10:00 - edited ‎23-08-2018 10:03

‎23-08-2018 10:00 - edited ‎23-08-2018 10:03

@GillMac66What error message?

You need mobile data on to send a picture via text

If adding attachments to email (which looks like a paperclip) you add the picture you want there?

Veritas Numquam Perit

Girl in a jacket
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MI5
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‎23-08-2018 10:58

‎23-08-2018 10:58

Check your apn settings are correct https://www.teamknowhow.com/discover/discover/o2-apn-settings
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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‎24-08-2018 09:42 - last edited on ‎14-09-2018 16:09 by

‎24-08-2018 09:42 - last edited on ‎14-09-2018 16:09 by

Welcome to the forum @GillMac66 

 

Did either of the replies above help you understand what's going on or resolve it? Please let us know if you've made some progress, or need further advice :slight_smile:

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? :slight_smile:
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Kev99
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‎21-12-2021 12:04

‎21-12-2021 12:04

I'd like to know the solution too. When I actually got through to O2 and spoke to someone she said it was due to my charge/spend cap being set at £0, but no, she couldn't change it and I would have to. I can't see how I can change it and it looks like a job for O2. Is she right, and how can I get it changed it that's what's required? Trying to phone O2 is hopeless, and probably will be for some time after Christmas.

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MI5
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‎21-12-2021 12:05

‎21-12-2021 12:05

@Kev99 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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