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MMS charging and connection problems

Anonymous
Not applicable

I am on contract where 20 picture messages are included, I rarely use them but when I do, I'm getting charged and it doesnt deduct the amount in my allowance either.

 

Why if its included? (and no i havent went over my data allowance, it says MMS charge on my bill). 

 

Also 3g connection in belfast is horrible, it keeps dropping (im also not the only one affected, each person on o2 in my office is affected) when will this be rectified?

 

I'm using a Galaxy Ace if that makes a difference.

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adamtemp64
Level 66: Unequalled
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you need to talk to o2 about this call 202 from your mobile for free.

 

I found it very read it in the colour you selected

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable

I'm almost certain you're on a tariff where picture messaging is not included for free.  Most 2011-2012 tariffs don't have this included.  Its still worth calling to have that checked though. Or even a webchat.

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